FAQ

Do your faucet components interchange with other brands?

Some T&S components can be interchanged with the corresponding components of other brands in existing installations; however, these changes may vary in compatibility from product to product. Please contact our customer care team for details on your installation.

Do you sell direct?

No. T&S sells our products through third-party organizations. You can find local distributors on our Where to Buy page or a web-based partner on our Online Distributors page.

How do I contact my T&S sales representative?

Locate the T&S sales representative for your state or country by using our Find a Rep page and searching by market (foodservice or plumbing) and by geographic area.

Is there a minimum purchase order?

There is a minimum billing charge of $50 per invoice for both complete models and parts. Please contact the customer care team for more detailed information about ordering.

Can I check whether a product is in stock?

Please contact a customer care team member for detailed information about ordering, including current inventory levels. Existing customers can also place orders and check inventory online via the T&S E-store.

How do I reset or troubleshoot my electronic faucet?

For details on troubleshooting or resetting your ChekPoint sensor faucet, please reference the Troubleshooting section of the EC-3100 series Installation and Maintenance Instructions.

Are T&S products certified?

T&S Brass is committed to meeting the stringent standards for products and processes developed by the International Standardization Organization (ISO), ASME International, NSF International and CSA International (Canadian Standards Association). T&S holds a number of certifications, including ISO-9001:2015, the most stringent a corporation can receive.

Adherence to various governmental standards and certifications affirm that T&S products are both safe for use within any drinking water system and adhere to mechanical quality standards for ease of installation, operation and reliability.

In addition, many individual T&S products are certified by organizations such as WaterSense.

Specific compliance and certification information for each T&S product is found on the T&S website. Search for the product number to find the product. Click on the “Product Compliance” tab, found beneath the product image, for details of compliance and certification relevant to the individual product.

For more information on company and product certification, visit our Certification page.

I have a part that I need to replace but don’t know the part number. Can T&S help me identify it?

Yes. T&S customer care team experts can help identify most T&S products and replacement parts using submitted images. You can email your image(s) and question to customerservice@tsbrass.com. We will respond within 24 hours.

Where can I find a catalog, brochure or other resources?

The Resources section of www.tsbrass.com houses a variety of informative resources, including technical resources like spec drawings and Revit files; catalogs and brochures, including helpful product-specific guides; infographics; case studies and testimonials; videos; and more.